FAQ
Frequently Asked Questions
About Our Products
What makes bamboo fabric special?
Bamboo fabric is naturally breathable, moisture-wicking, and incredibly soft. It's hypoallergenic, antibacterial, and more sustainable than conventional cotton. Our premium bamboo fabric offers superior comfort while being gentle on the environment.
What does GSM mean?
GSM (grams per square meter) indicates fabric weight and quality. while our hoodies are 350 GSM premium heavyweight for ultimate comfort and durability.
Are your products truly limited edition?
Yes! Each piece in Series 01 is limited to just 100 units worldwide. Once they're gone, they're gone forever. Every item is numbered to ensure exclusivity.
What sizes do you offer?
We offer a full range of sizes. Please refer to our size guide on each product page for detailed measurements to ensure the perfect fit.
Shipping & Delivery
Where do you ship?
We currently ship within India only. Shipping rates are calculated at checkout based on your location.
How long does shipping take?
Domestic orders within India typically arrive within 5-7 business days.
Do you offer free shipping?
Yes! We offer free shipping on all orders within India.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email so you can monitor your delivery every step of the way.
Returns & Exchanges
What is your return policy?
We accept returns for unworn, unwashed items with original tags attached. Please see our full Refund Policy for complete details on timeframes and conditions.
How do I initiate a return or exchange?
Contact us at studio@bnotclothing.com with your order number and reason for return. We'll provide you with return instructions and a prepaid shipping label where applicable.
Do you offer exchanges?
Yes! If you need a different size or style, we're happy to facilitate an exchange subject to availability. Due to our limited edition nature, we recommend contacting us quickly.
Care & Maintenance
How do I care for my bamboo apparel?
Machine wash cold with like colors, use mild detergent, and tumble dry on low or flat lay to dry. Avoid bleach and fabric softeners. For complete care instructions, visit our Care Instructions page.
Will bamboo fabric shrink?
Minimal shrinkage may occur if washed in hot water or dried on high heat. Following our care instructions will help maintain the original fit and quality.
Sustainability
Is bamboo really eco-friendly?
Yes! Bamboo grows rapidly without pesticides, requires minimal water, and regenerates naturally after harvesting. Our bamboo fabric is produced using responsible manufacturing processes to minimize environmental impact.
What are you doing to reduce your environmental footprint?
We're committed to sustainable practices including eco-friendly packaging, limited production runs to reduce waste, and partnering with responsible manufacturers. Every purchase supports our mission of eco-luxury fashion.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, and digital payment methods through our secure checkout powered by Shopify.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed through Shopify's secure payment gateway. We never store your payment information.
Can I modify or cancel my order?
Please contact us immediately at studio@bnotclothing.com. If your order hasn't shipped yet, we'll do our best to accommodate changes or cancellations.
Founders Circle
What is the Founders Circle?
Our Founders Circle is an exclusive community of early supporters who get first access to new releases, special discounts, and behind-the-scenes updates. Sign up on our homepage to join!
Is there a cost to join?
No! Founders Circle membership is completely free. Simply enter your email to become part of our founding community.
Still Have Questions?
We're here to help! Contact us at studio@bnotclothing.com and we'll get back to you within 24 hours.